How do I create a case on my federated?


How do I create a case on my federated?


Federated Wireless gives Customers and Partners the ability to create cases once you have logged in to my federated.


To crease a case:

  • Log in to
  • Select Get help from the Home page




Select My Cases in primary navigation and select Create Case

  • Enter requested information in required fields. This may require contacting resources at your Company to provide the requested information. For guidance on what is required, select the question mark icon for helpful tips
  • Select Submit
  • You are done when you see the success message. Select the case in My Cases list to provide more information and engage directly with Federated Wireless Support on status


Once a solution is proposed by Federated Wireless Support, you will need to Approve Solution in order for the case to be closed.