How is a case closed on my federated?
Federated Wireless gives Customers and Partners the ability to engage directly with Federated Wireless Support to resolve and close a case on my federated.
To close a case or review a proposed FW Support solution:
- Login to myfederated.federatedwireless.com
- Select My Cases in primary navigation and select a Case to view
- If Federated Wireless Support has proposed a solution that is acceptable, select Accept Solution to automatically close the case
If the case no longer requires Federated Wireless Support, you may close the case by sending a message to Federated Wireless Support and then selecting Close Case.
- Updated Case State will be displayed in the Case Details section.
Once a solution is proposed by Federated Wireless Support, you will need to Approve Solution in order for the case to be closed.
Cases cannot be reopened once Closed.